Courses

Emotional intelligence can be used to understandable use, and manage employee emotions in a positive way that will relive stress , communicate effectively, overcome challenges and defuse conflicts. Emotional intelligence help employees build stronger relationships, succeed at work, achieve their career and personal goals.It can also help workers to connect with their feelings, turn intention into action, and make informed decisions about what matters most to the organization. This course was designed help individuals develop their cognitive ability to determine their strengths and weaknesses, and to also identify areas of their life where Emotional Intelligence skills may be most effective.

Learning Outcomes

• Demonstrate understanding of the theory of Emotional Intelligence

• Self-Regulation/Managing Emotions

• Describe ways on improving your own emotional intelligence.

Target Audience

• Managers

• Team leaders and Supervisors

• Trainers

• Head of Department

• All employees

Workers who give effective customer services will general result he higher customer retention and greater profitability for the organization. Companies that are more profitable result in the organization being more competitive. The purpose of this course is to equip trainees with basic knowledge, competencies and skills in customer service with the aim of improving organizational performance. The course will also equip trainees with key customer service concepts including but not limited to relationship building, interpersonal, and communications skills to enhance customer satisfaction, problem-solving and conflict resolution and emotional intelligence

Learning Outcomes

• Define customer service and lists examples of customer service

• Understanding the barriers to excellent customer service

• Solving customers problems

• Describe different methods of communication

• Identify the standards for customer service

• List ways of measuring customer satisfaction

• Management of challenging customers

Target Audience

• Front desk employees

• Relationship managers  

• All employees responsible for guest/customer relations

• Persons who want to gain greater knowledge about workplace customer service are eligible for enrolling in this course.

In todays competitive and rapidly globalizing  marketing,  the demand for sophisticated leadership and strategic  abilities and has ever been greater. This short course is designed to equip leaders with the advanced management skills needed to navigate complex operational environments, management diverse teams, and drive innovative solutions in challenging situations.

Learning Outcomes

• Demonstrate effective leadership to inspire and guide teams towards organizational goals.

• Demonstrate smart decision abilities to address challenging business issues.

• Develop strategic initiatives to improve business performance

• Demonstrate the ability to formulate a clear vision, make informed decisions and confidently manage crisis.  

• Demonstrate skills to form cohesive, goal –driven teams.

Target Audience

 Senior Directors and Executives

 Heads of departments and middle managers

 Team leaders and Supervisors.

 Projects managers

 Future executives and up and coming Executives

Team building skills are capabilities that help leaders form interactive, supportive, and high-functioning teams. Problem solving, listening, and organizing are essential team building skills. The purpose of these skills is to support teamwork and team development. It is thus essential that in every workplace, team building skills be imparted in every worker to accomplish the organization’s goals. The aim of this course is to develop team building skills in every employee through theory, following team building examples, and by participating in team building games and team building problems.

Learning Outcomes

• Explain the purpose of a team and discuss how to build a team.  

• Identify and develop personal skills to become a more effective team member.

• Identify and overcome barriers to effective communication.

• Evaluate how team leaders build high performance teams.

Target Audience

• Organizations

• Corporate teams

Botswana's economy has seen substantial growth over the past few decades, primarily driven by the mining sector, particularly diamonds. However, the government and private sector are increasingly focusing on diversifying the economy by promoting other industries such as tourism, agriculture, and manufacturing. In this dynamic environment, the ability to develop and execute effective strategies is crucial for businesses to thrive and contribute to economic development. The purpose of this strategic management short course is to equip business leaders, managers, and entrepreneurs in Botswana with essential skills and knowledge to effectively navigate the complexities of the modern business environment.

Learning Outcomes

• Explain strategic management as well as its fundamental concepts and principles.

• Discuss ways to conduct internal and external environmental analyses

• Identify ways to formulate competitive and corporate strategies

• Conduct evaluations for control strategies and initiatives.  

Target Audience

• Business leaders and executives in private and public sectors

• Entrepreneurs and startup founders

• Mid-level managers aspiring to senior management roles

• Professionals in strategy, marketing, finance, and operations

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.