Workers who give effective customer services will general result he higher customer retention and greater profitability for the organization. Companies that are more profitable result in the organization being more competitive. The purpose of this course is to equip trainees with basic knowledge, competencies and skills in customer service with the aim of improving organizational performance. The course will also equip trainees with key customer service concepts including but not limited to relationship building, interpersonal, and communications skills to enhance customer satisfaction, problem-solving and conflict resolution and emotional intelligence
Learning Outcomes
• Define customer service and lists examples of customer service
• Understanding the barriers to excellent customer service
• Solving customers problems
• Describe different methods of communication
• Identify the standards for customer service
• List ways of measuring customer satisfaction
• Management of challenging customers
Target Audience
• Front desk employees
• Relationship managers
• All employees responsible for guest/customer relations
• Persons who want to gain greater knowledge about workplace customer service are eligible for enrolling in this course.
